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FAQ

Listed below the answers to the questions we are most frequently asked. If your question is not answered below, please contact us on sales@firstholycommunion.co.uk We do our best to respond within 24 working hours.

Do I need to make an appointment:

Yes Please. Especially under the current Government restrictions, we will try and accommodate you in order that your child can try out the outfits.

What is Your Returns Policy:

Online purchases can returned within 7 days of delivery for an exchange or refund. Shop purchases can be returned for a refund if found to be faulty

Do you have any shop where we can see and try out the dresses?

The shop based in South West London. You are welcome to come and see our range of dresses and suits on display. There is a need to make an appointment in advance. During any busy periods in the shop we request that your child try on a maximum of 3 outfits in fairness to all our customers.

Product enquiries
Do you have catalogues?

In an effort to keep our costs (and therefore our prices) low, we don't print paper catalogues any longer. Instead, we have an extensive selection on display on our website and in our retail shop in South West London.

Security
How safe is it to give my credit card details online?

We take these issues very seriously. We never retain any credit or debit card details.

We only use the PayPal secure server software encrypts your credit or debit card number and we do not have access to your details. Card Issuers cover all the charges that result from unauthorised use of your credit or debit card. Please check with your issuing bank.

How will you use my personal details?

www.firstholycommunion.co.uk has a strict privacy policy of keeping all customer information entirely confidential. We will never pass your details on to any third party.

Ordering & payment
How can I place an order?

You can order online by clicking the "Add to Cart" button next to the item you wish to purchase (you can always remove the item from your order later) and when you have completed shopping, click the "View Cart" button which takes you to our secure checkout via PayPal. You may then enter your delivery and billing information and credit card details and submit your order via the secure server. Alternatively, if you prefer to place your order over the phone you can call a member of our sales team on 020 8543 7721 (lines open 9am until 3pm Monday to Friday).

What methods of payment do you accept?

We currently only accept payments via PayPal online. We accept most credit and debit cards in our shop. PayPal is the safer, easier way to pay and get paid online. The service allows anyone (with or without a PayPal account) to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. PayPal is the global leader in online payments.

What happens if I cancel my order?

An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. If you are dissatisfied with your purchase for any reason please contact us within seven working days of delivery to notify us that you wish to return some or all items from your order. Goods must be returned in the same condition they were in at the time of delivery and in their original packaging in sellable condition. Refunds will be issued within 10 days of receipt of goods and after we have inspected them.

How do your prices compare to others?

Our prices reflect a saving of between 10% and 30% off the manufacturer's RRP. While list prices and discounts vary from place to place, we are confident that our prices are among the most competitive anywhere. If you find another business selling the same item for cheaper, please feel free to let us know and we will match that price for a comparable item..

What happens once I've placed my order?

Once we receive your order and payment we will post your Order using Royal Mail Mail within 24-48 working hours. In most cases you should receive your items within a day or two. Orders placed on Friday, Saturday or Sunday will be processed and despatched on the next working day.

Delivery

What is www.firstholycommunion.co.uk delivery policy?

The prices shown on our website do not include Royal Mail delivery unless specified. The only exception to this is if you choose to add 'Next Day Delivery' additionally to your order. This can be done by navigating to http://www.firstholycommunion.co.uk/specialdelivery and adding special delivery to your cart.

Guaranteed Next Day Delivery

We offer a guaranteed next day delivery service. If we receive your order and full payment before 12 noon (Monday to Friday) your order will be delivered before 1pm the next working day. Orders placed on Saturday or Sunday will be delivered by 1pm on Tuesday. The cost is £ 12.50 Guaranteed next day delivery requires a signature and so you will be left with a card if not at home to sign for the package..

Guaranteed Saturday Delivery

We also offer a guaranteed Saturday delivery service. If we receive your order prior to 12midday on a Friday your order will be delivered before 1pm the next day. The cost is £ 15.00 Guaranteed next day delivery requires a signature and so you will be left with a card if not at home to sign for the package.

When can I expect my order?

We dispatch daily by Royal Mail upon receipt of Cleared Payment. The majority of orders placed are received within 24-48 working hours. For A Small additional fee we can Royal Mail Guaranteed Next Working Day Delivery before 1.00 pm.

Are you able to deliver outside the UK mainland?

Yes we can, for a small additional fee to cover Postage and Packaging please contact us on sales@firstholycommunion.co.uk or visit our website for a Quote.

What if my delivery contains damaged goods?

This is rare! However sometimes items sustain minor damage during shipping or contains a manufacturer's defect. If this occurs, contact our customer service immediately. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay you for returns which we have not authorised).

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